Plan your stay
Frequently asked questions
Find answers to our most frequently asked questions about planning a luxury ski holiday in the French Alps.
Consensio works directly with guests to manage each stay from end to end, from choosing the right property and arranging pre-arrival details to in-resort support and assistance after departure.
Choosing the right property
What's included in each Consensio property collection?
Consensio offers three ways to stay in the French Alps: Ultimate Catered Chalets, Relaxed Catered Chalets and Serviced Properties. Each collection includes a different level of service, from fully catered chalet hospitality to more independent alpine stays with selected services.
You can view the full breakdown on our What’s Included page.
Can Consensio help me choose the right ski resort?
Yes. We operate properties in Val d’Isère, Méribel and Courchevel, and our sales team can help you choose the best resort for your group, based on skiing ability, group size, travel plans and preferred style of stay.
Are Consensio properties suitable for families?
Yes. Many Consensio chalets and Serviced Properties are well suited to families, with flexible bedroom layouts, children’s menus in catered chalets, ski rooms, concierge support and the option to arrange ski lessons, childcare, equipment hire and family-friendly experiences in advance.
You can view our family page to discover more.
Are your Chalets and Serviced Properties ski-in, ski-out?
Some Consensio properties are ski-in, ski-out or close to the piste, while others are a short drive from the slopes. Each property page explains the location and ski access clearly, or you can view our ski-in, ski-out page to browse relevant properties.
Do your Chalets and Serviced Properties have wellness facilities?
Many Consensio properties include wellness facilities such as swimming pools, saunas, hammams, hot tubs and massage treatment rooms. Facilities vary by property, so please check the individual property page or browse our Swimming Pools and Spa & Wellness collections.
Are the bedrooms ensuite?
Majority of Consensio properties have ensuite bedrooms, but layouts vary by chalet or Serviced Property. Each property page includes a bedroom breakdown so you can check the configuration before booking.
Can I book individual rooms?
No. Consensio properties are rented on an exclusive-use basis only. We do not sell individual rooms. If you are travelling as a smaller group, our sales team can recommend the most suitable properties for your party size.
Serviced Properties
What is the difference between a Serviced Property and a self-catered chalet?
A Consensio Serviced Property gives you the independence of a private alpine home with selected services, such as housekeeping, concierge support and, in some properties, breakfast or driver service. It is more supported than a traditional self-catered stay, but lighter than a catered chalet.
Can I add a chef to a Serviced Property stay?
Private dining can often be arranged separately through trusted local suppliers, subject to availability. Our team can recommend suitable options depending on your dates and property.
Is breakfast included in Serviced Properties?
All Consensio Serviced Properties include daily boulangerie delivery, covered by Consensio. Penthouse B and Carat also include a daily continental breakfast with eggs cooked to order. Please check the individual property page for full breakfast details.
Which Serviced Properties have wellness or gym facilities?
Several of our Serviced Properties include private or shared wellness facilities:
- Carat, Courchevel 1850: Private indoor swimming pool, sauna and spa bar
- Penthouse B, Courchevel 1850: Private indoor hot tub, sauna and hammam
- Champlain, Méribel: Shared sauna, hammam and gym for guests aged 16 and over
- Jossane, Méribel: Shared massage treatment room, gym and hot tub for guests aged 16 and over
- Aurora, Val d’Isère: Private sauna and hammam
- Les Sorbiers, Val d’Isère: Private outdoor hot tub
Do the Serviced Properties have ski and boot rooms?
Most Serviced Properties include a ski room, ski locker or dedicated equipment storage, often with heated boot warmers. Facilities vary by property, so please check the individual listing.
Do the Serviced Properties have laundry facilities?
Some of our Serviced Properties include laundry facilities, either within the property or in a dedicated laundry room. The exact set-up varies by property, so please check the individual property page or speak with our team for further details.
Dining and service
Do Consensio chalets include a private chef?
Ultimate Catered Chalets and Relaxed Catered Chalets include chef-prepared dining, with the level of service depending on the property collection. Serviced Properties do not include a private chef as standard, although private dining can often be arranged separately through trusted local suppliers.
Are drinks included in Consensio catered chalets?
Yes. Our Ultimate Catered Chalets and Relaxed Catered Chalets include selected French wines, premium spirits, cocktails, beers and Perrier-Jouët Grand Brut Champagne throughout your stay. Guests staying in Ultimate Catered Chalets may also request rare or bespoke vintages in advance, arranged through our specialist wine partners. Discover more about our dining and drinks offering here.
Can you cater for dietary requirements and children’s meals?
Yes. We ask for dietary requirements and children’s preferences in advance so the chalet team can prepare accordingly. This may include allergies, intolerances, vegetarian requirements, children’s meals or other preferences.
Can we cook food for children in your catered chalet kitchens?
Our catered chalets operate a no-guest-cooking policy. For families with young children, we provide access to a microwave, kettle and fridge area so parents or nannies can prepare simple meals, snacks and bottles as required.
Can Consensio help arrange ski lessons, transfers, childcare and restaurants?
Yes. We work closely with trusted suppliers in each resort and can recommend options for ski lessons, private guides, equipment hire, childcare, transfers, restaurants and in-resort experiences. These services are arranged with third-party suppliers through our bespoke concierge.
Is an in-resort driver included?
An in-resort driver is included with our catered chalets and selected Serviced Properties. Driver service hours vary depending on the property collection and resort, so please check the individual property page or speak to our sales team for details.
Bookings and payments
Can I check chalet availability and prices online?
Yes. Our online pricing and availability are kept up to date, so you can check available dates and guide pricing directly here. Our sales team can also help confirm the most suitable options for your group.
What are the payment terms?
A 25% deposit is required to reserve the property. The remaining balance is due 10 weeks before your arrival date. Please speak to our sales team for current payment method details.
Where can I find your Terms and Conditions, including cancellation policies?
Our Terms and Conditions, including cancellation policies, are available on our website here. Please refer to these before confirming your booking.
What is the cancellation policy?
If you cancel more than 70 days before arrival, your 25% deposit will be retained. If you cancel 70 days or less before arrival, the full booking value will be charged.
Cancellation requests must be submitted in writing by the lead booker. Full details are included in your rental agreement and our Terms and Conditions.
What are the minimum stay restrictions?
Most Consensio stays are for 7 days. Our catered chalets usually run from Sunday to Sunday, while Serviced Properties usually run from Saturday to Saturday. Shorter stays or flexible arrival dates may be available during selected non-peak weeks. Please speak to our sales team for current options.
Do I need travel or cancellation insurance?
Yes. It is a condition of your contract with us that you and your party obtain suitable winter sports travel insurance from a reputable provider. Your insurance should include appropriate cover for skiing, winter sports, travel disruption, cancellation and medical needs.
How far in advance should I book a luxury ski chalet in the French Alps?
For peak weeks such as Christmas, New Year, February half term and Easter, we recommend booking as early as possible. The most sought-after chalets are often reserved well in advance, while non-peak weeks may offer more flexibility.
Practical information
Can check-in and check-out times be flexible?
Check-in and check-out times are fixed to allow our team enough time to prepare each property to the required standard. Where early arrival or late departure is needed, our team can help with luggage storage, restaurant bookings, activities or other arrangements in the resort.
How much should I tip?
Gratuities are entirely discretionary and should reflect your experience in the chalet. If you wish to leave a tip, it can be handed to the chalet manager at the end of your stay.
Are taxes included in the chalet or serviced property price?
For catered chalets, the price includes French TVA and local Taxe de Séjour. For Serviced Properties, the price includes French TVA, but guests will be asked to pay Taxe de Séjour at the end of their stay.
What does Consensio’s ABTA membership mean?
Consensio Holidays Limited is a member of ABTA, membership number Y5990. ABTA members are required to maintain high standards of service under ABTA’s Code of Conduct. Further information is available on the ABTA website.
What is the difference between a travel agent and an operator?
A travel agent sells holidays on behalf of an operator. We work with trusted travel agents globally, but your property is managed exclusively by us on behalf of the owner so the stay is operated by Consensio.
Why should I book with Consensio?
Consensio is a chalet operator, not simply a booking agent. We directly manage our portfolio, our in-resort teams and the guest experience from enquiry to departure, giving you clear guidance before you book and experienced support throughout your stay. View the Consensio Difference here.
What should I do if something is not right during my stay?
Please speak to your chalet manager or in-resort contact as soon as possible, so our team has the opportunity to resolve the issue during your stay. If you need to raise something after departure, please contact Ceri Tinley, Managing Director, at ceri@consensiochalets.co.uk.
What is the EU Entry/Exit System?
The EU Entry/Exit System is a border system for non-EU travellers entering the Schengen Area, including France. As requirements and timings may change, we recommend checking the official EU travel website before you travel.
What are the check-in and check-out times?
Check-in is from 4:00pm and check-out is by 10:00am. These times allow our team to prepare each property to the required standard between stays.
Please refer to your rental agreement and our Terms and Conditions for full guest responsibilities, including damage, smoking policy and travel insurance requirements.
Is my personal data protected?
Yes. Consensio handles personal data in line with current data protection requirements. You can read more in our Privacy Policy.
How can I contact Consensio?
Our team is available seven days a week. You can call us on +44 (0) 203 393 0833, email sales@consensiochalets.co.uk or contact us through the chatbox on our website.