ABTA Code of Conduct

All of our customers can have peace of mind when making their holiday arrangements as Consensio is a member of ABTA, registration number Y5990.

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ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

The Foreign, Commonwealth & Development Office (FCDO) provides important advice for travellers on their destinations, e.g. passport and visa rules, safety and security and health advice. It can be viewed here.

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