Frequently Asked Questions

Frequently Asked Questions

What is the difference between Consensio’s Ultimate Catered Chalets, Relaxed Catered Chalets and Serviced Alpine Apartments?

We have created a handy table to show what is included in each of our property collections. Click here to view Consensio’s ‘What’s Included’ page.

What are the nationalities of your guests?

Approximately 50% of our clients are British, and the rest of our guests are from all over the world. All our staff speak English; we are used and trained to look after a global clientele and accustomed to adapting to other cultures and languages.

Where do I find your Terms and Conditions including cancellation policies?

These can be found on our website or by clicking here >>

What are the payment terms and what payment methods do you accept?

We ask for a 25% deposit to reserve the property, the remaining balance will be due 10 weeks prior to the arrival date.

What does Consensio’s ABTA membership mean?

Consensio Holidays Limited is a member of ABTA (number Y5990). We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute More information can be found here >>

How much should I tip?

This is discretionary and should be based on your experience in the chalet. If you wish to do so then any gratuities can be handed to the chalet manager at the end of your stay.

If I have a complaint while on holiday, what should I do?

You should immediately raise any issues with your chalet manager who will do their best to address the problem within an agreed time frame. We prefer to deal with any issues while you are in resort so we have time to rectify them and ensure you have the best holiday experience. If you wish to make a complaint once you have left resort these should be addressed to Ceri Tinley, Managing Director at

Is my personal data protected?

Yes, we comply with the most recent EU guidelines for General Data Protection Regulations; feel free to visit our company privacy policy here >>

What is included in the price?

To see what is included in our chalets and apartments, please click here >>

Do you have up-to-date online pricing and availability?

Yes, this is always up-to-date 24/7, click here to check availability >>

What are the minimum stay restrictions?

Please speak to one of our sales directors; we have various options for short stays throughout the season (only available on non-peak weeks).

Do I need travel and/or cancellation insurance?

Yes, as detailed in clause 4 of your Rental Agreement (click here for our Terms and Conditions >>), it is a condition of your contract with us that you and your party obtain suitable Winter Sports Travel Insurance from a reputable provider.

Can the check-in and check-out times be flexible?

Unfortunately, due to the short time available in getting a chalet ready for you and your guests, and in preparation for our next guests, we are unable to change our check-in and out times. However, we offer many alternatives including organising activities, making restaurant reservations or storing your luggage until your chalet is ready, or until you depart from resort.

Are taxes included in the chalet or apartment price?

The chalet price includes French TVA as well as the local Taxe de Sejour (holiday resort tax). The apartment price includes French TVA; however, apartment guests will be asked to pay Taxe de Sejour (holiday resort tax) at the end of their stay.

Do you provide room-by-room based accommodation?

No, we do not sell by the room; our properties are rented on an exclusive basis only. If you have a smaller group, please contact one of our sales directors who can guide you to our most suitable sized property.

What is the difference between a travel agent and an operator?

An operator directly sells and manages the properties, employs staff and is directly responsible for all aspects of the holiday other than third party supplier bookings. An operator can sell the holidays directly to guests or via 3rd party representative travel agents. We work with travel agents globally, however, your contract is between yourself and us the operator. A travel agent has a separate contract with the operator allowing them to sell the holidays on a commission basis to their clients.

Can you help with the ins and outs of arranging our stay in resort?

Absolutely; we have excellent relations with the very best suppliers in resort. However, we do not package up or choose on your behalf. We will listen to your requirements and then provide and recommend a choice of suppliers and their pricing, for you to make an educated choice of what works best for you and your guests.

Why should I book with Consensio?

Not only because we provide exceptional service in exceptional properties but because we truly care about you and your guests. No aspect or detail of your holiday is too small for us to arrange. We provide flexibility and privacy; when staying with Consensio YOU make the rules. We take the time to truly understand your needs and your personal guest relations director is on hand acting as your private concierge, right up until you arrive at your property, to ensure every detail is organised on your behalf. Your team is yours alone and assigned to your property for the entire season. They have undergone extensive training and are dedicated to ensuring an exceptional stay. We also provide peace of mind and clarity on what is included in your holiday; there are no surprise bills or additional chalet fees at the end of your stay.

How can I contact you?

We are available 7 days a week on +44 (0) 203 393 0833 or email or via our chatbox on our website.

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