What is the difference between Consensio’s Ultimate Catered Chalets, Relaxed Catered Chalets and Serviced Alpine Apartments?
We have created a handy table to show what is included in each of our property collections. Click here to view Consensio’s ‘What’s Included’ page.
What are the nationalities of your guests?
Approximately 50% of our clients are British, and the rest of our guests are from all over the world. All our staff speak English; we are used and trained to look after a global clientele and accustomed to adapting to other cultures and languages.
Where do I find your Terms and Conditions including cancellation policies?
These can be found on our website or by clicking here >>
What are the payment terms and what payment methods do you accept?
We ask for a 25% deposit to reserve the property, the remaining balance will be due 10 weeks prior to the arrival date.
What does Consensio’s ABTA membership mean?
Consensio Holidays Limited is a member of ABTA (number Y5990). We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute More information can be found here >>
How much should I tip?
This is discretionary and should be based on your experience in the chalet. If you wish to do so then any gratuities can be handed to the chalet manager at the end of your stay.
If I have a complaint while on holiday, what should I do?
You should immediately raise any issues with your chalet manager who will do their best to address the problem within an agreed time frame. We prefer to deal with any issues while you are in resort so we have time to rectify them and ensure you have the best holiday experience. If you wish to make a complaint once you have left resort these should be addressed to Ceri Tinley, Managing Director at firstname.lastname@example.org
Is my personal data protected?
What is included in the price?
To see what is included in our chalets and apartments, please click here >>
Do you have up-to-date online pricing and availability?
Yes, this is always up-to-date 24/7, click here to check availability >>
What are the minimum stay restrictions?
Please speak to one of our sales directors; we have various options for short stays throughout the season (only available on non-peak weeks).
Do I need travel and/or cancellation insurance?
Yes, as detailed in clause 4 of your Rental Agreement (click here for our Terms and Conditions >>), it is a condition of your contract with us that you and your party obtain suitable Winter Sports Travel Insurance from a reputable provider.