About Consensio Chalets
Consensio is a luxury travel operator (not an agent) and a UK-registered company with an Operations office in France. We manage our portfolios directly on behalf of their respective owners. Our main goal is to provide Exceptional Service in Exceptional Properties across the French Alps. Stuart Pinnell and Ceri Tinley co-founded and launched Consensio in 2009 in partnership with six chalet owners looking for an operator to manage their chalets with them rather than for them. Consensio means “co-operative” and that is how we work, using our unique profit-sharing method.
Consensio Company Values
Creative
We are curious and look to continuously innovate.
We strive to provide unrivalled guest experiences.
Respect
We are inclusive and respectful.
We care about every guest, owner, colleague, and partner.
Professional
We have clear communication.
We approach our work with experience and transparency.
Honesty
We are authentic.
We always act with integrity.
Supportive
We are one team.
We work collaboratively, consistently encouraging each other.
Hardworking
We are efficient and flexible.
We take pride in our work and find solutions to any problem.
Positive
We love what we do.
We are passionate about creating a happy working environment.

Vision
At the forefront of our approach is our care and attention to detail which filters through every aspect of what we do. We care about our clients, our owners, our staff and our partners. We ensure that everyone who comes into contact with Consensio enjoys their experience, whether on holiday with us, working with us or working for us. This approach means that clients, owners, partners and staff return to us year after year. We are used to looking after a very international clientele, and while all our staff speak English, we are accustomed to adapting to all cultures and languages.
Approach
Our vision is to create bespoke luxury ski holiday experiences for discerning international clients. We achieve this by providing tailored Exceptional Service in the most Exceptional Properties in the French Alps. When we say tailor-made, we mean exactly that. When staying in a Consensio property you make the rules! Guided by your personal preferences, we create a ski holiday experience to meet the unique and individual needs of your party. We manage an exclusive collection of Ultimate Catered Chalets, Relaxed Catered Chalets, and Serviced Alpine Properties.
Awards
Consensio boasts a number of award-winning chalets. We’re delighted to announce that we’ve been awarded two prizes at the Leo Trippi Awards. Both Chalet Lhotse and Chalet Marco Polo in Val d’Isère won big. We were also over the moon to be nominated to win ‘World’s Best Ski Tour Operator’ alongside four of our world-class Ultimate Catered Chalets nominated to win ‘France’s Best Ski Chalet’. Nominated chalets included Chalet Bacchus, Chalet Marco Polo and Chalet Le Grenier.
Dining
At Consensio, we have a passion for exceptional food and drink. We only use the finest ingredients and wherever possible, local and seasonal produce sourced from Alpine markets and suppliers.
Personal Staff
At Consensio, we pride ourselves on our professional and approachable staff; handpicked and rigorously trained to maintain the exceptional levels of bespoke service and attention to detail for which we are renowned.
Concierge
Consensio offers an unrivalled personal approach to service with a dedicated 7-day concierge service. Pre and post-arrival, your personal guest relations manager will organise every aspect of your stay.
Corporate Ski
Designed to cater to corporate entertaining, networking and team-building holidays, we work with you to create the perfect experience to boost profitability and build brand awareness.
Family and Childcare
Family skiing and travel is a great bonding experience. We understand that if your children are happy, you are happy too, so we ensure that every aspect of your stay is organised on your behalf, for a stress-free experience.
Spa and Wellness
There is so much more to a Consensio holiday than just skiing or seeing new sights. You may also want to relax and pamper your body and mind during your stay. All our chalets have spa areas and we can arrange for massage and beauty therapists to come to you for in-house treatments.
Destination Events
Consensio Chalets provide the ideal setting for a special destination event or celebration. Our stunning properties, coupled with our dedicated concierge service and exceptional service in resort help us to create a truly unique event, tailor-made to reflect your style and vision.
ABTA Code of Conduct
ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are a member of ABTA and are obliged to maintain a high standard of service in line with their Code of Conduct.
Commitment to Sustainability
We are committed to driving sustainability into all our operations while exceeding our guests’ expectations. We have signed up with Protect our Winters and taken the POW pledge to make active changes towards becoming a Net Zero organisation.
Meet the Team















Ultimate Catered Chalets
Consensio’s Ultimate Catered Chalets are recognised as the best luxury ski chalets in France. Each chalet is unique in design, fitted with the latest state-of-the-art technology and is staffed with a private team including a chef, chalet manager, hosts, in-resort chauffeur and, in Chalet Marco Polo, a spa manager.
Relaxed Catered Chalets
This collection offers a more relaxed, family-focused range of chalets at affordable prices. With sustainability at the forefront of this collection, these catered chalets will benefit from the world-class personal concierge service afforded to all Consensio guests, plus an in-house chalet team including two dedicated hosts/cooks, a shared driver for an in-resort chalet to piste shuttle service and housekeeper. These catered chalet holidays are perfect for families with young children or groups looking for a laid back mountain escape.
Serviced Alpine Properties
Consensio’s serviced apartments are aimed at addressing the needs of discerning clientele who are travelling in smaller parties or seeking a more understated level of service.
“We enjoyed our stay a lot, especially the cozy evenings by the fireplace and those morning views from the balcony”
“The team were exceptional and went above and beyond for all of us. They exceeded all expectations. It was fine-dining at its best! Favourite memories are of our welcome drinks where the team helped us announce our surprise wedding. It was perfect!”
“The chalet team were the best we have ever had the pleasure to stay with and we have been staying in chalets for 15 years across all the different companies.”
“Everything was perfect. The most professional and polite team that we have ever seen.”
“We thoroughly enjoyed the chef’s culinary skills. All dishes were lovely with interesting combinations, good balance and nicely presented. Lots of laughs and good times throughout the whole week, great company in amazing surroundings.”
“Is there anything Consensio could have done to improve our stay with them?” – Made it longer!”
“It was an amazing week made all the better by the attention to detail and the relaxed, calm and attentive manner you all dealt with everything throughout.”
“The morning and evening and everything in between was perfect! Kids from 8 months old to “kids” from 75 years old all enjoyed everything!”